Returns & Exchanges
Your satisfaction is our priority
Our Promise
At Luxe, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a comprehensive returns and exchange policy to ensure your peace of mind.
Return Policy
Return Window
You have 30 days from the date of delivery to return most items for a full refund. For jewelry and personalized items, the return window is 14 days.
Return Conditions
To be eligible for a return, items must be:
- In original condition with all tags attached
- Unworn, unwashed, and free from damage
- In original packaging when applicable
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
The following items cannot be returned for hygienic and safety reasons:
- Underwear and intimate apparel
- Swimwear
- Earrings and pierced jewelry
- Personalized or custom-made items
- Final sale items marked as such
How to Return an Item
Step 1: Initiate Your Return
Contact our customer service team at returns@luxe.com or call +1 (555) 123-4567. Provide your order number and the reason for return.
Step 2: Receive Return Authorization
We'll email you a Return Authorization (RA) number and prepaid return shipping label within 24 hours.
Step 3: Package Your Return
Securely pack the item(s) in the original packaging if possible. Include the RA number and original receipt.
Step 4: Ship Your Return
Attach the prepaid label and drop off at any authorized shipping location. Keep your tracking receipt for your records.
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Exchanges follow the same process as returns, but please specify the desired replacement item when initiating the exchange.
Size Exchange Program
If you need a different size, we offer free size exchanges within 14 days of delivery. Simply:
- Contact us with your order number and desired size
- We'll put the new size on hold for you
- Return the original item using our prepaid label
- Once received, we'll ship your new size immediately
Refunds
Processing Time
Once we receive your return, we'll inspect the item(s) and process your refund within 3-5 business days. You'll receive an email confirmation when your refund has been processed.
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Store Credit: Immediate (upon request)
Shipping Costs
We provide free return shipping for defective items or our errors. For other returns, original shipping costs are non-refundable, but we provide a prepaid return label for your convenience.
International Returns
International customers can return items within 30 days. Please contact our customer service team for specific instructions and return shipping arrangements. Additional customs fees may apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at quality@luxe.com with photos of the item and packaging. We'll arrange for immediate replacement or full refund, including shipping costs.
Customer Service
Our customer service team is here to help with any questions about returns or exchanges:
Contact Information
Email: returns@luxe.com
Phone: +1 (555) 123-4567
Hours: Mon-Fri 9am-6pm EST
Return Address
Luxe Returns Department
123 Luxury Avenue
Fashion District, NY 10001
Need Help?
Still have questions about returns or exchanges? Our customer service team is ready to assist you with personalized support.